How to return an item

Please return your item to us in the same condition in which it was received and wrapped securely.

We recommend that you return your item by Royal Mail Special Delivery, which will insure you against any loss or damage, please keep a copy of your receipt until the full purchase price and postage has been refunded by us. On delivery your Icecool Jewel will arrive with a wear tag, this must be intact on return to entitle you to a full refund.

The address in which to return your parcel to is as follows:

Icecool
3rd Floor
1 Ely Place
London
EC1N 6RY

If you need more help on returning an item please email us at info@icecool.co.uk or call us on 0207 831 7648 9am - 5pm, Monday to Friday. Alternatively call our 24hr answerline on 0870 234 2314.

How to exchange an item

If you wish to exchange your Icecool Jewel please call us on 0207 831 7648 9am - 5pm, Monday to Friday or call our 24hr answerline on 0870 234 2314. Alternatively you can email us at info@icecool.co.uk and we will be happy to help.