Selection and ordering

Selecting products

You can browse products via the category links or use our search engine on the category pages.

Simply click on a product image or name to get a more detailed description. You can also click the image on the detail page to view an extra large image.

When you have selected a product you'd like to buy. Use the 'add to basket' button to add a product to your basket.

You can then access your basket by pressing 'checkout' on the left hand column. Once you have added a product it shows you the quantity, title and subtotal of any product(s) you've put into your basket.

Placing your order

Once you've found the items you wish to buy and have added them to your basket, you can begin the checkout process by clicking on the 'Checkout' link in your basket. If this is the first time you have ordered online from Icecool, you'll be asked to enter the following information before you can complete the checkout process: your email address; a password; your payment card address; and your payment method.

Note: Unfortunately Icecool can only send diamond jewellery to the cardholders address.

If you already have an online account with Icecool, simply enter in your email address and password. Once you've entered this information you'll be taken to the 'Place your order' page where you can review or change your order details.

When you're ready to complete your order, click the 'place order now' button and you will be sent to the barclays secure payment page. You'll be sent a confirmation email shortly after placing your order.

If you need help placing an order or have any other questions, please email nina@icecool.co.uk or telephone on 0207 831 7648, 9am - 5pm, Monday to Friday. Alternatively call our 24hr answerline on 0870 234 2314.