Frequently Asked Questions

All Icecool jewels are assayed at the London Assay Office.This is your assurance to guarantee the quality of our gold and platinum. All diamonds are carefully assessed or certificated to guarantee the quality of our diamonds. Importantly, if you ever have a genuine quality concern or issue with your Icecool jewel then we will happily replace it free of all charges.

If you wish to place your order by phone, please call our mail order line on 020 7831 7648 between the hours of 07:30am and 10:30pm.

Icecool is sold exclusively on the Icecool site www.icecool.co.uk and at present is not sold in any high street retail stores. If you would like to view the entire collection, hold individual jewels in your hand, or view unique diamonds then please call us to make an appointment and we will be very happy to meet you.

Yes, for your Icecool Mail Order Book please click here.

All Icecool orders are delivered by Royal Mail Special Delivery.

We here at Icecool accept the following credit / debit cards:

Visa Credit
Visa Debit
MasterCard
Visa Electron
Maestro
Solo
JCB
Maestro
American Express

Unfortunately we can only deliver items to the cardholders address.

Please email us at info@iceool.co.uk or call us on 020 7831 7648 or 020 7831 7648 and we will be happy to help.

Orders for our Icecool collection will arrive in 2 working days. Our handmade U Design pendants will arrive in 7 - 10 days. Our unique diamonds will arrive in 5 - 10 days and individual bespoke items will take 2 to 6 weeks depending on the complexity.

If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility until the item is received by us, once your parcel is received by us we will then organise for both the cost of your item and any postage paid out to be refunded.

Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using Royal Mail Special Delivery which insures you for the value of the goods.Please keep a copy of your postage receipt.

How to return an item

Please return your item to us in the same condition in which it was received and wrapped securely.

We recommend that you return your item by Royal Mail Special Delivery, which will insure you against any loss or damage, please keep a copy of your receipt until the full purchase price and postage has been refunded by us.

The address in which to return your parcel to is as follows:

Icecool
3rd Floor
1 Ely Place
London
EC1N 6RY

If you need more help on returning an item please email us at info@icecool.co.uk or call us on 020 7831 7648.

How to exchange an item

If you wish to exchange your Icecool Jewel please call us on 020 7831 7648 or 020 7831 7648 or you can email us at info@icecool.co.uk and we will be happy to help.

For more information click here.

If you were to measure the longest distance across the inside of our bangles the measurement would be 60 to 62 mm. Do remember that our bangles are also hinged so you do not have to push them over the hand.

The caratage of our gold is 18 carat yellow or white gold. This means that it will have 750 parts in a 1000 of pure gold and the qualtiy assurance hallmark will include the mark of 750.

Platinum is 30 times rarer than gold therefore its price is invariably higher than gold. Platinum jewellery is generally 95% pure platinum compared with 18 carat gold jewellery which is 75% pure gold. Platinum is denser than gold, so a piece of platinum jewellery weighs over one third more than the same piece made of 18 carat gold. The process of making platinum jewellery requires a very high level of craftsmanship.

Our body jewellery is manufactured to the highest standards in 18 carat gold and is hypoalllergenic, which is particularly important for sensitive skin.

Prong setting is when the diamond is held around the outer edge (girdle) by individual wires. Usually there would be 4 or 6 such wires. This is the most common setting for solitaire and cluster rings. (see Solo 100 ring)

Bezel setting is when the diamond is set in a hollow tube so that the outer edge (girdle) of the diamond is held by a border of gold or platinum. (See Isola earring)

Flush setting is when the diamond is set into the gold or platinum so that it is level with the surface of the jewel. (see Kayla Wave ring)

Tension setting is when the diamond is held between two sections of gold or platinum and the tension and strength in the jewel is securing the diamond. A very contemporary and clean setting. (see Davina ring)

Pavé setting is when the diamonds are set in a carpet-like fashion held into the surface of the jewel with micro fine individual beads. (see Celestial ring)

Channel setting is when the diamonds are secured by two borders of gold or platinum, giving the effect of a rail track.

Bombé cushion setting is when the diamond is held with a border of gold or platinum (similar to bezel setting) but the wall of the setting has a convex curve, similar to that of a cushion. (see Una earring)

Illusion set diamonds have the enhanced value of looking larger than they actually are. This is achieved by special highly polished settings which reflect the brilliance from the diamond and give a larger appearance. It is particularly effective with diamonds of 5 points and less. (see Isola pendant)

A box chain is created with very fine open boxes of gold or platinum that are individually joined and soldered together. It gives a very simple and modern chain. (see Solo 25 pendant)

A curb chain is created with individual fine wire oval shaped links that are joined, twisted and soldered together to give a highly flexible chain. Probably the most popular and most widely used chain in the world. (see Square Cross pendant)

A cable chain is created with individual fine wire circular shaped links that are joined and soldered together giving a simple but substantial chain. (see Valda Cross pendant)